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Trainings

Quality Analyst Certification


A Quality Analyst (QA) course usually includes a variety of subjects concerning guaranteeing the quality of products or services across different sectors. Here is a course material overview for a Quality Analyst course :


  • 1.1 Understanding Quality
  • • Definition of quality
  • • Importance of quality in different industries
  • 1.2 Quality Management Principles
  • • Overview of quality management
  • • Deming’s 14 points
  • 1.3 Quality Standards and Frameworks
  • • ISO 9001:2015
  • • Lean Six Sigma
  • • Total Quality Management (TQM)
  • 2.1 Basics of Quality Assurance
  • • Definition and objectives
  • • Role of QA in product and service delivery
  • 2.2 QA Processes and Activities
  • • Defect tracking and management
  • 2.3 QA Tools and Techniques
  • • Calibration Techniques
  • • Sampling Techniques
  • • Regression testing
  • 3.1 Basics of Statistical Quality Control (SQC)
  • • Statistical methods for quality improvement
  • • Control charts and graphs
  • 3.2 Process Capability and Six Sigma
  • • DMAIC (Define, Measure, Analyze, Improve, Control) methodology
  • • Capability indices (Cp, Cpk)
  • 4.1 Team Development
  • • Forming, storming, norming, performing
  • • Motivating and leading project teams
  • 4.2 Project Communication
  • • Effective communication strategies
  • • Conflict resolution
  • 4.3 Quality Management
  • • Defining and measuring project quality
  • • Quality assurance and control
  • 5.1 Key Performance Indicators (KPIs)
  • • Identifying relevant metrics for quality
  • • Monitoring and reporting quality metrics
  • 5.2 Measurement Systems Analysis (MSA)
  • • Gauge R & R studies
  • • Ensuring measurement accuracy and reliability
  • 6.1 Internal and External Audits
  • • Planning and conducting quality audits
  • • Audit reports and follow-up actions
  • 6.2 Compliance and Regulatory Requirements
  • • Understanding industry-specific regulations
  • • Ensuring compliance through audits
  • 7.1 Kaizen and Continuous Improvement
  • • Principles of Kaizen
  • • Implementing continuous improvement practices
  • 7.2 Lean Principles
  • • Reducing waste and improving efficiency
  • • Lean tools and techniques
  • 8.1 Real-world Case Studies
  • • Analysing successful quality improvement initiatives
  • • Learning from failures and challenges
  • 8.2 Hands-on Projects
  • • Applying QA principles to real-world scenarios
  • • Developing practical skills

9.1 QA Certification Options – BPM Global Certifications

9.2 Career Paths in Quality Assurance – Quality Analyst roles in various industries – Advancement opportunities and career growth